Transform Your Call Center
Performance with
AI-Powered Analytics
Automatically analyze every call, identify training needs, and boost customer satisfaction with real-time insights and actionable recommendations.
Powerful Features That Drive Results
Everything you need to optimize call center performance and agent development
Automated Quality Scoring
AI-powered analysis evaluates every call automatically, eliminating manual review time and ensuring consistent quality standards.
Real-time Performance Insights
Track sentiment, speaking patterns, and key metrics instantly. Identify top performers and training needs with actionable dashboards.
AI-Powered Training Recommendations
Get personalized coaching plans and training recommendations for every agent based on their specific skill gaps and performance patterns.
How CallQA Works
Get started in minutes with our simple 3-step process
Upload Call Recordings
Simply drag and drop your call recordings or upload them in batch. We support WAV, MP3, M4A, and FLAC formats.
AI Analyzes Everything
Our AI automatically processes speech patterns, sentiment, compliance, and generates detailed transcripts with speaker identification.
Get Actionable Insights
Receive detailed reports, training recommendations, and performance metrics that help improve agent skills and customer satisfaction.
Програма: "Конкурентоспособност и иновации в предприятията" 2021-2027
Проект: BG16RFPR001-1.001-0395-C01 Иновативна софтуерна система за анализ на аудио записи чрез изкуствен интелект и машинно обучение
Сериен номер: SGSHS-DFHDW-33252-72376